cancellation & refunds

Cancellations & Refunds

Last Updated: June 2026

Cancellations

Can I cancel my order?

Yes, but timing matters:

Before processing (within 2 hours of order): Full refund
During processing (2-24 hours): Possible cancellation — contact us immediately
Already shipped: Cannot cancel

Custom Orders: Custom or personalized orders cannot be cancelled once production has begun. A non-refundable deposit (typically 50%) is required to start work on custom pieces. After the deposit is made and the design is approved, the order cannot be cancelled or refunded.

Refund Policy for Returns

At HT Accessories, customer satisfaction is our priority. If you encounter any issues with your order, we offer refunds under the following conditions:

1.  The product arrives damaged, or
2.  You receive an incorrect item.

To initiate a refund or exchange, please email us at ‘connect@htaccessories.in’ with a brief description of the issue within 24 hours of receiving your order.

We will review your request within 1-2 business days. Once approved, unused items can be returned within 3-4 business days after notifying us.

Please note, shipping costs are non-refundable in cases of damaged products. After inspecting the returned items, we will determine if a refund or exchange is applicable. Customers are responsible for return shipping costs.

Refunds will be processed within 5-6 business days.

No Returns Policy Explanation

Why don’t we accept returns?

HT Accessories pieces are handmade and handpicked for each customer.

Because they are:

Artisanal, one-of-a-kind pieces
Customizable to your preferences
Made from natural semi-precious materials
Created with care and intention

We believe each piece deserves to be with someone who loves it. That’s why we offer exchanges only for genuine issues (damage or wrong item).

Cancellations & Refunds

Cancellations

Refund Policy for Returns

No Returns Policy Explanation

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